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  1. Checkology Help
  2. Troubleshooting

Troubleshooting

Account Issues

  • Student cannot log in/sign in
  • Switching your account to Google or Microsoft SSO

Technical/ Video Issues

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  • Video not loading
  • "Technical difficulties" error
  • JavaScript console screenshot

Privacy and security

  • Checkology summer maintenance period
  • Checkology security and safety compliance
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